Terms & Conditions
All Purchase Orders (PO) must be in writing on customer's official PO form or company letter head.  The PO must include the customer's name, ASI number, address, phone number and fax number, item name, quantity, unit price, item color, imprint color/colors, ship method, ship to address, ship date, in-hand date and any other applicable information.  If there isn't a price on purchase order, standard catalog pricing will be applied.

Credit
Terms should be arranged prior to submitting a PO.  Depending upon the credit worthiness of the customer, credit terms may or may not be extended.  Contact the Credit Department for details.

Prices
Due to materials fluctuations, prices are subject to change without notice.

Inventory Availability
Prior to submitting a PO, always call to check available inventory.

Artwork
E-mailed proof are always FREE.  Requests for paper proofs must be in writing on the PO or Factory will produce the order per artwork sent using standard guidelines.  E-mail proofs must be approved within 24 hours of receipt in order to hold production schedule and inventory.  Delays in proof approval will increase production time.

Digital Files Preferred
The Art Department prefers to receive digital artwork in MAC or PC-formatted EPS files created in Adobe Illustrator (version CS2 or lower); Digital artwork consisting of more than one color must be sent as vector art, no exceptions.  Images should be at least 300 dpi at 200% of the final print. All text must be outlined or converted to curves and placed images must be linked when saved.

Emailing Art Files
Digital artwork files can be sent via email to sales@symbio.org with the PO number in the subject line.  Please include Customer name, phone number and contact information in the body of the email.  In addition, indicate on the PO that the artwork has been sent via email. The Art Department is not responsible for poor quality or unreadable artwork.  Artwork delays will delay production and delivery.

Changes/Cancellations
All orders are considered firm.  Any change, other than quantity, to order once in production will be billed for any work done, plus any additional work required by the change.  Changes in quantity (within reason) can be made prior to the start of production. Cancellation must be in writing and acknowledged by Symbio.

Disclaimer
Logos appearing in this catalog on products are not presumed or intended as an endorsement of our products. They are merely examples of our printing quality and work and are not intended for sale or use.

First-time customers are required to pay in full prior to order being processed. Terms can be established upon the approval of credit references.

Credit cards: Symbio accepts MasterCard and Visa with a maximum payment amount of $1500 per order. Credit card numbers are not kept on file and will need to be re-submitted with each order.